For players 21+
l888 FAQ — Casino, Betting and Payments
Casino games, sports betting, withdrawals and account security — detailed answers on all topics, on one page.
Whether you are new to l888 or a regular player — this FAQ page has answers to the most frequently asked questions, organised into five topics: Casino and Table Games, Account Security, Contact and Support, Cricket and Sports Betting, and Withdrawal Rules. The answers are written in Bengali, concise and straightforward — so you can make decisions quickly. You will also find separate information on the l888 VIP Programme and Responsible Gaming on our site.
Table Games
Casino and Table Games
Roulette uses a spinning wheel and a ball. Players bet on which number or colour the ball will land on. l888's live casino section has both European and American roulette. For beginners, the advice is to start with small bets on red or black (even money bets), then explore the table bets once you get a feel for the game.
In baccarat, you can bet on one of three outcomes: Player, Banker, or Tie. The hand closest to 9 wins. The Banker bet has a slightly higher win rate, but most casinos take a small commission when Banker wins. l888 has live baccarat tables from Evolution and Ezugi. Check the table limits before placing your bet.
Yes, l888's live casino runs fully in a mobile browser — you can get the full live dealer experience on a smartphone without installing a separate app. l888 also has Android and iOS apps, available through official channels. A good mobile data or Wi-Fi connection will keep the video stream smooth.
l888 has different tables for players with different budgets — from low-limit tables up to high-limit VIP tables. Specific limits vary by table and are shown next to each table in the live lobby. Starting with a small budget and moving to bigger tables gradually is the smartest approach.
In live casino, a real dealer uses actual cards or a wheel in front of a camera — you can see everything in the video stream. In RNG (Random Number Generator) games, a computer algorithm generates results, which is faster and offers more game variety. l888 has both types — choose based on your preference and mood.
Security
Stay Safe
Change your password immediately and contact l888's 24/7 live chat right away. The support team can temporarily lock your account or review any suspicious transactions. If there are active sessions on unfamiliar devices or browsers, sign them out. You can also contact support directly by email.
Absolutely not. No l888 representative will ever ask for your bKash, Nagad or Rocket PIN or OTP — this is company policy. An OTP is for you alone; sharing it with anyone can give them full control over your mobile wallet or account. If you receive such a request, report it to support immediately.
Create a password of at least 12 characters that mixes uppercase and lowercase letters, numbers and special characters (such as @, #, !). Do not use your date of birth, name or "123456". Do not use your l888 password on any other site. Using a password manager makes it easier to remember.
Always check the address bar of your browser — do not log in unless the domain is correct. Fake sites often change one or two characters (for example "l8888" or "I888"). If in doubt, type the address directly; do not click on unknown links or links received by SMS. Check that there is an SSL certificate (the padlock icon in the browser).
Avoid public Wi-Fi or other people's devices as much as possible. If you absolutely must use them, always log out at the end of the session and delete any saved passwords. Using your own device and personal mobile data is the safest option. The Responsible Gaming section has more advice on protecting your account.
Support
Contact and Support
l888 has two support channels: live chat and email. Live chat can be started directly from within the site and is the fastest option. Use email for complex issues or when you need to send documents. There is no phone number or WhatsApp support — please use only these two channels.
Yes, l888's live chat support is active 7 days a week, 24 hours a day. A team representative will respond to your issue even at night or on holidays. You can also contact us by email at any time; replies are sent as quickly as possible.
For a faster resolution, have the following ready in advance: your registered username or email, a brief description of the problem, the date and time it occurred, and where applicable, the transaction reference number or a screenshot. This reduces the time the support team needs to verify and speeds up the resolution.
Yes. l888's support team provides assistance in both Bengali and English. The service is built with Bangladeshi players in mind, so writing in Bengali will be fully understood. If you don't know English, feel free to write or type in Bengali without worry.
Sports Betting
Cricket and Sports Betting
Decimal odds represent your total return, including your stake. Example: if Team A's odds are 1.45 and Team B's odds are 2.75 — if you bet ৳500 on Team B and Team B wins, you receive ৳1,375 (৳875 profit); if Team A wins, the full ৳500 is lost. You can see live odds on the cricket betting page at l888.
The popular cricket markets at l888 are: Match Winner, Toss Winner, First Innings Runs, Top Run-Scorer, Top Wicket-Taker, Over/Under Runs, and Live Betting (in-play). Ball-by-ball markets are also available in T20 and ODI matches. These markets are most active for BPL and international matches.
If a match is cancelled or results in No Result due to rain or another reason, the bet is generally considered void and the stake is returned. However, if a result is declared by the Duckworth-Lewis method, it may be treated as a valid result. See the Terms and Conditions page for full settlement rules.
Yes, l888 allows you to bet on BPL, IPL, T20 World Cup and various international series matches at the same time. You can also combine bets on multiple matches into a multi bet. Example: three selections with decimal odds of 1.50, 1.60 and 1.80 — combined odds 4.32; a ৳100 bet returns ৳432 if all win.
Alongside cricket, l888 also offers betting on football, basketball and various other sports. Each sport has its own markets and odds. The most popular markets in basketball betting are Point Spread, Total Points and Match Winner.
Withdraw
How to Withdraw
The usual processing time for a bKash, Nagad or Rocket withdrawal at l888 is 15 minutes to 2 hours. Most requests are processed within this time. Bank transfers may take a little longer due to the bank's own processing time. If a withdrawal is stuck, contact live chat.
Yes. For security and verification reasons, l888 only approves withdrawals to the mobile wallet or bank account registered in the player's own name. Sending money to someone else's wallet or depositing from someone else's account is not permitted. This is to ensure the safety of your funds.
The minimum withdrawal amount at l888 is ৳500. Withdrawal requests below this amount cannot be made. The minimum deposit amount is ৳100 — across all payment methods (bKash, Nagad, Rocket and bank transfer). The higher the withdrawal amount you set, the fewer requests you will need to make.
Yes, it is normal for a withdrawal request to show as "Pending" for a period after submission — this is part of the processing. If it has not been completed within 15 minutes to 2 hours, let us know via live chat. If your account verification is incomplete, the withdrawal may be held; in that case, the support team will let you know the steps required.
l888's welcome bonus is a 100% bonus on the first deposit, up to ৳20,000. To withdraw bonus money, wagering requirements must be met — you must wager 10 times the bonus amount. Example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a balance of ৳2,000, and ৳1,000 × 10 = ৳10,000 must be wagered before withdrawal.
Didn't find your answer? Talk to us directly
If the questions above did not resolve your issue, l888's support team is always ready to help.
Live Chat
Click the live chat icon at the bottom corner of the site — available 24/7, day and night, with support in Bengali. Most issues are resolved within a few minutes.
Email Support
For complex issues or when you need to send documents, contact us by email. Replies are provided in both Bengali and English. Support email: [email protected]