l888's Privacy Policy
How your personal information is collected, stored, and used — l888 explains it with full transparency.
Committed to Data ProtectionTable of Contents
1 Applicability and Consent
This privacy policy applies to all services, websites, and mobile applications on the l888 platform. By using any l888 service, you are considered to have consented to the terms set out in this policy. Reading this policy carefully before registering an account, making a deposit, withdrawing, or using any service is mandatory.
l888 operates as a trusted online gaming platform for users in Bangladesh. Our Terms and Conditions and this privacy policy together form a complete legal framework that protects the interests of both users and the platform.
This policy has been prepared in line with Bangladesh's existing information technology laws and regulations relating to digital security. If you disagree with any part of this policy, you are requested not to use our services.
2 Types of Information Collected
l888 collects two types of information — information provided directly by the user, and information generated automatically during use of the service.
2.1 Personally Identifiable Information
- Full name and date of birth
- Mobile number and email address
- National ID number (for identity verification)
- Financial transaction details: information related to bKash, Nagad, Rocket, and bank accounts
- Deposit and withdrawal history
2.2 Automatically Collected Information
- IP address and device identifier information
- Browser type and operating system
- Time spent on the platform and pages visited
- Game history and betting records
- Login time and usage patterns
2.3 Communication-Related Information
When you contact l888's support team via live chat or email, the details of that conversation are retained by us. This is used to improve service quality and resolve disputes.
3 How Information Is Collected
l888 collects user information in the following ways:
- Registration form: Through the form filled in when creating an account.
- Identity verification process: Documents submitted during the KYC (Know Your Customer) process.
- Financial transactions: Information received from the payment system during deposits and withdrawals.
- Cookies and technical methods: Through cookies and similar technologies while browsing the website.
- Customer support: Through chat and email communication.
- Third parties: Relevant transaction information from payment processors and technology partners.
l888 never collects unnecessary information without your consent. The purpose of all data collection is clearly communicated and the information is used only for those specified purposes.
4 Purpose of Using Information
l888 uses user information only for the purposes listed below:
4.1 Service Operation and Improvement
- Verifying accounts and ensuring secure login.
- Processing deposit and withdrawal transactions — minimum deposit ৳100 and withdrawal ৳500.
- Tracking VIP program progress and calculating cashback.
- Personalising the gaming experience.
- Resolving technical issues on the platform.
4.2 Security and Fraud Prevention
- Identifying and preventing suspicious transactions.
- Preventing account hacking and unauthorised access.
- Complying with anti-money laundering regulations.
- Preventing multiple accounts or bonus abuse.
4.3 Communication and Support
l888 provides 24/7 support via live chat and email in Bengali and English. Your information is used to communicate with you — to send important updates, security notices, and account-related information.
4.4 Analytics and Service Improvement
l888 continuously improves its platform by analysing user behaviour. This analysis never reveals personal identity — everything is used in aggregated statistical form.
5 Sharing Information with Third Parties
l888 does not sell user information to third parties and does not disclose it for commercial purposes without permission. However, limited information may be shared in the following circumstances:
5.1 Payment Service Providers
Necessary financial information is shared with the relevant payment service providers to process transactions related to bKash, Nagad, Rocket, and bank transfers. This information is used solely to complete the transaction.
5.2 Technology Partners
Software and game providers (such as Evolution, Pragmatic Play, PG Soft, JILI, etc.) may receive limited transaction information for the purpose of operating games. These organisations operate under their own privacy policies.
5.3 Legal Obligations
Upon a formal request from any lawful court, government authority, or law enforcement agency in Bangladesh, l888 is required to provide the relevant information. In such cases, we provide only the information that has been requested.
5.4 Business Transfers
In the event of a future business merger or acquisition, user information may be transferred to the relevant parties. Users will be notified before any such change takes place.
6 Cookies and Tracking
Cookies and similar technologies are used on the l888 website and application. These help improve your browsing experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure security.
- Functional cookies: Used to remember preferences such as language and theme settings.
- Analytical cookies: Used to measure which parts of the website are used most.
6.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may mean that some platform services do not work correctly — in particular, login and transaction-related functions may be affected.
7 Data Storage and Security
l888 uses industry-standard security technology to keep user information secure. All data is stored in encrypted form and held on secure servers.
7.1 Technical Security Measures
- Data transfers are secured through SSL encryption.
- Two-factor verification (OTP) to prevent unauthorised access to accounts.
- Regular security audits of servers and databases.
- Firewall and intrusion detection systems are active.
7.2 Retention Period
l888 retains user information for as long as the account is active and, after account closure, for a specified period as required by law. Financial transaction records are retained for the long term in accordance with applicable regulations.
7.3 Response to a Data Breach
If a data breach occurs, l888 will notify affected users as quickly as possible and take the necessary remedial action. The security team will investigate the incident and take active steps to prevent it from happening again.
8 User Rights
Every user registered with l888 has the following rights regarding their personal information:
8.1 Right to Access Information
You can find out what information l888 holds about you at any time. Upon request to the support team, details of your information will be provided within a set timeframe.
8.2 Right to Correct Information
If your account contains incorrect or outdated information, you can request that it be corrected. After identity verification, the necessary corrections will be made.
8.3 Right to Delete Information
After closing your account, you can request deletion of any information being held beyond legal obligations. However, financial transaction records and security-related information will be retained for a specified period as required by law.
8.4 Right to Withdraw Marketing Communications
If you no longer wish to receive promotional emails or messages, you can ask the support team to stop them at any time. However, important account-related notices (such as security alerts) will continue to be sent.
To learn more about responsible gaming on our platform, you can read the Responsible Gaming page, which also contains information on setting personal limits.
9 Protection of Minors
l888 strictly enforces a 21+ age limit. No information is collected or stored from anyone under the age of 21, and no services are provided to them.
Age verification is mandatory at registration. If a user opens an account with a false age and this is later proven, that account will be closed immediately and the collected information will be securely destroyed.
If a parent or guardian believes their underage child is using l888, they should inform the support team immediately. l888 will treat the matter as a top priority and take action.
10 Policy Changes
l888 reserves the right to amend or update this privacy policy as needed. If any significant changes are made to the policy, users will be notified by email or through the platform.
An updated policy takes effect from the date it is published. Continued use of the platform after a change is considered acceptance of the new policy. You are therefore encouraged to revisit this page regularly.
To learn more about us and read about the platform's identity and values, visit the About Us page.
11 Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact l888's support team:
Live Chat: Available 24/7 — support in Bengali and English
Email: [email protected]
For privacy-related requests, write "Privacy Request" in the subject line. Replies are typically sent within business days.
For general questions, read our FAQ section — answers to many common questions about accounts, payments, and security can be found there.